Account and data deletion

How to submit a request

1. Email support

   Send your request to go4access@gmail.com with the subject AMazing TD account deletion request.

2. Identify the account

   Include enough information to locate your game account, such as your in-game display name, PlayFab ID, Google Play Games profile name, or the email associated with your request. If purchases are relevant, you may include a Google Play order ID.

3. Complete verification

   We may ask for limited additional information to confirm that you control the account and to prevent unauthorized deletion.

4. Receive confirmation

   We aim to complete a verified deletion request within 30 days and will confirm when processing is complete or explain any information that must legally be retained.

Data included in full account deletion

Subject to verification and legal retention requirements, we will delete or anonymize data associated with the account that we control, including where applicable:

• the PlayFab account or profile connected to the game;
• cloud saves, game progress, inventory, virtual currency, and settings;
• statistics, leaderboard records, and gameplay activity tied to the account;
• display name, avatar reference, and account or device-linked identifiers; and
• purchase-entitlement records where deletion is permitted and the records are not required for accounting, fraud prevention, disputes, or platform compliance.

Deletion is permanent and may prevent recovery of progress, purchases represented only by game entitlements, inventory, virtual currency, rankings, or other account content.

Requesting deletion of particular data

You may request deletion of particular game data without asking to close the entire account. In your email, clearly identify the data you want deleted. We will explain whether it can be removed independently and whether deleting it will affect game functionality.

Information that may be retained

Limited records may be kept when reasonably necessary for legal, tax, accounting, security, fraud-prevention, dispute, purchase-verification, or platform-compliance purposes. Deleted information may also remain temporarily in restricted backups until normal backup expiration. Support emails may be retained as a record of the request and our response.

Google independently controls Google account, Google Play payment, order, subscription, and Play Games platform records. To manage or delete those records, use the controls provided by Google. A request to Go4Games does not delete data held independently by Google.

Questions

For questions about deletion, account access, or privacy, contact go4access@gmail.com.